About

Perception is everything.

Your clients’ perception defines your brand—and the key to shaping that perception lies in taking control with proactive strategies. Escape from the cycle of constant reaction and take charge by designing a client experience that drives your business forward and leaves a lasting impression.

At Dalziel & Company, or D&Co, we know how challenging it can be to balance the demands of running a business while trying to refine your growth strategy. Staying ahead of trends and improving your client experience doesn’t have to be daunting—that’s why we’re here.

Through actionable insights and expert resources, we empower professional service companies to elevate their client experience (CX), streamline operations, and position themselves for sustainable growth. D&Co is your guide to transforming business challenges into opportunities—so you can spend more time focusing on what matters most.

Meet the founder

For nearly two decades, Jessica has partnered with clients from a multi-faceted global portfolio of Fortune 500, mid-size and micro-brands. She has directed every phase of a project from preliminary strategizing to post-launch support and growth. During her tenure as Vice President for a global digital communications company, she repeatedly exceeded her targets by 192-250%, YoY. She worked on global accounts including The Estée Lauder Companies, International Flavors & Fragrances, Lowe’s, Brookfield and more.

In 2011, she founded an independent e-Commerce business for luxury artisan candles, called Wicked Candle. She has served on the Advisory Board for the Customer Experience Certificate Program at Ithaca College. Jessica also holds an MBA from Trinity College in Dublin, Ireland and has a Bachelor of Arts degree in Communications from Grand Valley State University in Michigan. She currently serves as the Chief Client Officer for a strategic communications and digital marketing firm.