What if your biggest growth opportunity was refinement?
Elevating how businesses connect, deliver, and grow.
D&Co is your editorial guide to elevating client experience optimization across strategy, marketing, delivery, and ops. Founded by Jessica Dalziel, Chief Client Officer this platform offers insights and services designed to sharpen your strategy and your results.
Learn how nearly two decades in agency CX and strategic leadership shaped this platform.
Editorial reflections on what makes client experience actually work from lived agency and client experiences.
Explore the principles behind retention, trust & long-term growth designed for growth-minded leaders.
“Client experience is the difference between a great quarter and a lasting business.”
What is CXO?
Dalziel & Company is a former boutique consultancy, now reimagined as an editorial platform dedicated to Client Experience Optimization (CXO), viewed through the lens of Jessica Dalziel, a Chief Client Officer lived through nearly two decades of agency life.
CXO is the strategic discipline of retaining trust, scaling relationships, and protecting against the subtle cracks that quietly erode value. At its best, it lives at the intersection of delivery, operations, and growth. It reveals how teams actually work and where small shifts drive lasting results.
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